Privacy Policy

Last Updated: October 27, 2025

This Privacy Policy describes how Firetail Hosting (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our software development, hosting, and business automation services.

1. Information We Collect

Contact Information: Name, email address, phone number, company name, and business address when you contact us or request services.

Project Information: Business requirements, technical specifications, and project details necessary to deliver our services.

Website Analytics: We use analytics tools to understand how visitors interact with our website, including IP addresses, browser information, and page views.

Payment Information: Billing details and payment information processed securely through third-party payment processors.

Technical Data: Server logs, performance metrics, and technical information related to hosting and development services.

2. How We Use Your Information

Service Delivery: To provide web development, hosting, integration, and marketing services as requested.

Communication: To communicate about projects, provide updates, and respond to your inquiries.

Business Operations: To process payments, maintain accounts, and manage our business relationship.

Service Improvement: To improve our services, develop new offerings, and enhance user experience.

Legal Compliance: To comply with legal obligations and protect our legitimate business interests.

3. Information Sharing

We Do Not Sell Your Data: We never sell, rent, or trade your personal information to third parties.

Service Providers: We may share information with trusted third-party service providers who help us deliver services (hosting providers, payment processors, etc.).

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

4. Data Security

Technical Safeguards: We implement industry-standard security measures including SSL encryption, secure servers, and access controls.

Access Limitations: Only authorized personnel have access to your personal information on a need-to-know basis.

Regular Updates: We regularly update our security practices to protect against emerging threats.

Incident Response: We have procedures in place to respond to potential data breaches promptly.

5. Hosting and Technical Services

Client Data: For hosting clients, we may have access to your website data and databases as necessary to provide services.

Backup Protection: We maintain secure backups of hosted data but recommend you maintain your own backups as well.

Server Monitoring: We monitor servers for performance and security but do not access personal content unless necessary for technical support.

6. Cookie Policy

Essential Cookies: We use essential cookies for website functionality and security.

Analytics Cookies: We use analytics cookies to understand website usage and improve our services.

Cookie Control: You can control cookie settings through your browser preferences.

7. Third-Party Services

Integration Services: When providing integration services, we may work with your existing software providers under your authorization.

Marketing Tools: Our digital marketing services may involve third-party platforms (Google, social media, etc.) subject to their privacy policies.

Payment Processing: Payment information is processed by secure third-party payment processors.

8. Data Retention

Active Clients: We retain your information as long as you are an active client or as needed to provide services.

Completed Projects: We may retain project information for a reasonable period to provide support and for our business records.

Legal Requirements: Some information may be retained longer to comply with legal or regulatory requirements.

9. Your Rights

Access: You can request access to the personal information we have about you.

Correction: You can request correction of inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

Portability: You can request a copy of your data in a portable format.

10. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us through our website contact form or booking system.

Data Protection Officer: If you have concerns about how we handle your data, you may contact our data protection officer through our standard contact methods.

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for information about exercising these rights.

15. European Privacy Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR). We are committed to respecting these rights and responding to requests promptly.