Terms & Conditions

Last Updated: October 27, 2025

These Terms and Conditions (“Terms”) govern your use of Firetail Hosting’s services including but not limited to web development, software installation, business integrations, hosting solutions, and digital marketing services.

1. Acceptance of Terms

By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Provided

Firetail Hosting provides the following services:

• Custom web development and web applications
• Business software integrations and automation
• Software installation and configuration
• Web hosting and cloud infrastructure solutions
• Digital marketing and SEO services
• Technical support and maintenance

3. Client Responsibilities

Project Information: You agree to provide accurate, complete, and timely information necessary for project completion.

Content and Materials: You are responsible for providing all content, images, and materials needed for your project and warrant that you have the right to use such materials.

Timely Communication: You agree to respond to our communications within a reasonable timeframe to avoid project delays.

Payment Terms: Payment is due according to the agreed schedule. Late payments may result in project suspension or termination.

4. Our Responsibilities

Professional Service: We will provide services with professional skill and care in accordance with industry standards.

Confidentiality: We will maintain the confidentiality of your business information and project details.

Quality Assurance: We will test and review all deliverables before delivery to ensure they meet agreed specifications.

5. Intellectual Property

Client-Owned Content: You retain ownership of all content, data, and materials you provide.

Custom Development: Upon full payment, you will own the custom code and applications we develop specifically for you.

Third-Party Components: Some projects may include third-party components subject to their respective licenses.

Our Proprietary Methods: We retain ownership of our proprietary development methods, tools, and general knowledge.

6. Hosting and Technical Services

Uptime Guarantee: We strive for 99.9% uptime but cannot guarantee uninterrupted service due to factors beyond our control.

Data Backup: While we perform regular backups, you are responsible for maintaining your own backup copies of critical data.

Security: We implement industry-standard security measures but cannot guarantee absolute security against all threats.

7. Payment Terms

Project Payments: Payment schedules will be outlined in individual project agreements.

Hosting Services: Hosting fees are typically billed monthly or annually in advance.

Late Payments: Services may be suspended for accounts more than 30 days overdue.

Refunds: Refund policies vary by service type and will be specified in individual agreements.

8. Limitation of Liability

Our liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

9. Service Modifications

We reserve the right to modify our services, pricing, and terms with reasonable notice to existing clients. Continued use of services after modifications constitutes acceptance of new terms.

10. Termination

Either party may terminate services with written notice. Upon termination, you will pay for all services rendered up to the termination date.

11. Governing Law

These Terms are governed by the laws of the jurisdiction where Firetail Hosting operates.

12. Contact Information

For questions about these Terms, please contact us through our website contact form or booking system.

13. Changes to Terms

We may update these Terms periodically. We will notify clients of significant changes via email or website notice.